About cancellations and returns / exchanges after your order is completed
We cannot accept cancellations, returns, or exchanges for customer reasons.
Please note that it will be confirmed when the order procedure is completed.
About return / exchange
[Return / exchange target product]
・ When defects and defects can be confirmed by the product
・ It is different from the product ordered by the product received at handcase
・ When defects and defects can be confirmed by the product
・ It is different from the product ordered by the product received at handcase
[Joof deadline for targeted products]
It will be a declaration within 3 days after the product arrives (excluding Saturdays, Sundays, and holidays).
Please be sure to confirm the contents of the product that has arrived at hand.
[Products not subject to returned or exchanged]
・ Items that have passed 7 days or more (excluding Saturdays, Sundays, and holidays)
・ Products that can be judged to be used, repair, washing, and cleaning
・ Products that directly touch the skin, such as swimwear, accessories, etc.
・ Delivery book/Product tag, and other products that have been damaged or lost
・ Products that can be judged to be used, repair, washing, and cleaning
・ Products that directly touch the skin, such as swimwear, accessories, etc.
・ Delivery book/Product tag, and other products that have been damaged or lost
・ Products due to wrong purchases of colors/sizes/quantities, different sizes, differences in image, etc.
In addition, although we pay attention to the quality of the product, due to the characteristics of the material, fine wrinkles, wrinkles, thread jumping out, neps, dyes, etc. may occur. Please note that if there is no problem in use, it will not be the target of returned or exchanged.
Inquiries regarding return / exchange
Please contact the online stuff chat after specifying and attaching the following items.
① The name of the orderer
② Order number
③ Image that shows the defective part (an enlarged image of the overall image and defective part)
As soon as the above is confirmed, we will arrange new products.
The sold out products will be refunded.
The sold out products will be refunded.
About refund support for sold out products
As the returned product arrives at us, we will refund.
Please note that the refund procedure may take some time due to the processing of the card company.
As the returned product arrives at us, we will refund.
Please note that the refund procedure may take some time due to the processing of the card company.
* Product return costs are available at our expense. Please return by cash on delivery.
* Please note that refunds are not eligible for returns and refusal without prior notice, and we may be sorry, but we may have a restriction on future purchases.