User Guide

** About return exchange **

You cannot exchange for another color, size, or other products due to your convenience. Also, please note that we do not accept any cancellations after ordering.

For inquiries about the product [Chat in the online store], Thank you.

If the product is inadequate,Within 3 days after the product arrives (excluding weekends and holidays)Please contact the chat in the online store described above. Those who have been over one week after the product arrival or return after use are not accepted.

** Payment **

◆ Credit card payment
[Available credit cards]

VISA, Master, American Express, JCB, Diners Club are available.
You can also use SHOPPAY, Apple Pay, and Google Pay.

* Credit cards issued overseas are not available.

  • visa
  • MasterCard
  • AmericanExpress
  • JCB
  • ApplePay
  • GooglePay
  • Shoppay

 

◆ Payment after the next month

This is a payment method that allows the buyer to be paid by a convenience store or bank transfer by the 10th of the following month, compiling the amount of use for one month through your Paidy account.

  • paidy

 

    ◆ Other payments
    You can use PayPay, Linepay, and Melpei.

    • payPay
    • Linepay
    • MERUPAY

    ** About delivery method **

    ・ The delivery method may be changed according to the size of the product.
    We will be delivered by Sagawa Express.

    In the case of your home, it is usually delivered to your home, but if you are absent or in the size of the post, it may be posted in the judgment of the delivery staff.

    ** Delivery period **

    [Normal sales item]

    Basically, except for weekends and holidays, we ship the next day from the day of order, but please note that it may take up to one week.

    If you wish to specify the date and time, please fill in the remarks column. (We may not be able to meet your request. If you cannot meet your request, we will contact you by email here.)

     

    [Reserved / ordered items]
    Regarding reserved items and order items, we have time to ship.
    Please check before purchasing because the shipping time is described in the details of each item column of the site.

    ** About the change of the address of the delivery destination **

    Chat in the online storePlease contact us after describing the information of the address after the change.
    * Depending on the shipping status, you may not be able to change it.

    (In that case, the customer will contact the delivery company.)

    ** About restock **

    Products with many restocked requests will be considered for restocking.
    We will inform you at any time on the EAPHI official Instagram.

    Sorry to trouble you, but please confirm.

     

    ** About the change of the address of the delivery destination **

    Chat in the online storePlease contact us after describing the information of the address after the change.
    * Depending on the shipping status, you may not be able to change it.

    (In that case, the customer will contact the delivery company.)

    ** About size **

    This site also offers a product that has a size development so that many customers can wear it with a sense of size.

    Live distribution is being conducted on the EAPHI official Instagram according to the arrival date, so please refer to it.

    ** When the product of the cart disappears **

    When the order is completed, the stock will be secured.
    Please note that the product may be sold out during the purchase procedure, as it will not secure stock when the product is put in the shopping cart.

    ** About inquiries **

    HerePlease contact us more.

    Please note that inquiries by e -mail are currently closed.