FAQ
Q1. How much is the shipping fee?
・ Shipping fee 800 yen (tax included) When delivered to Hokkaido and Okinawa Prefecture: 1,100 yenvinegar.
* Free for purchases over 20000 (tax included).
Q2. What is the payment method?
◉ Credit card
Master
Visa
American Express
JCB
* Payments will be paid once.
* Payment will be completed when the order is confirmed.
・ Credit card (VISA / MasterCard / JCB / AmericanExpress)
◉ paidy
◉ paidy
◉ PayPay / LINEPAY
◉ Apple Pay / Shoppay
Q3. When will the product arrive?
Please refer to each product page as the delivery time is different for each product.
If you purchase more than one order, it will be shipped by summarization according to the latest delivery item.
In addition, please note that products with different order numbers cannot be bundled due to the specifications of the system, and shipping costs will be incurred for each order.
Please understand in advance that the accurate delivery date cannot be guaranteed depending on the progress of the warehouse, which is affiliated with sewing factories and shipping work.
All orders will be sent to your registered e -mail address from the warehouse to your registered e -mail address at the time you handed your luggage from the warehouse to the delivery company.
Q4. Can you check the delivery status?
Delivery information You can check the current delivery status from the tracking number listed in the email.
Q5. Is it possible to deliver the specified date?
Sorry, we do not accept specified daily delivery.
Q6. The product in the cart has disappeared
Due to the specifications of the system, inventory is secured when the order is completed.
When you put the product in the shopping cart, it will not secure inventory.Please note that products may be sold out during the purchase procedure.
Q7. Is it possible to replace the size and color?
We cannot change the size and color change due to customer reasons.
Please be careful when ordering as it will be confirmed when the order procedure is completed.
Q8. Different and different products have arrived. Can I exchange it?
We apologize for any inconvenience.
Sorry to trouble you, but with the status of your name, order number, and productChat in the online storePlease contact us within 3 business days after arriving.
Q9. Can I cancel, return or exchange?
Cancellations, returns, and exchanges are not allowed by customer convenience (color, size, quantity wrong, size does not match, image differences, etc.).
Please check the price, color, and size details on the product page before ordering.
DetailsAbout cancellation / return / exchangePlease see.
* Please note that refunds are not eligible for returns and refusal without prior notice, and we may be sorry, but we may have a restriction on future purchases.
Q10. I want to check if I can order
If you are registered as a member, you can check from My Page.
When your order is completed, we will send an e -mail with the subject to your e -mail address saying "Order has been confirmed".
When your order is completed, we will send an e -mail with the subject to your e -mail address saying "Order has been confirmed".
Q11. I can't receive an order confirmation email
If you do not receive the email, please check the following.
● Has it been automatically sorted to the spam mail folder?
Please check the spam folder.
● Is the domain specified?
If you are specified by the domain, please check your email reception settings.
The setting method varies depending on the model, so please check the setting method with your mobile phone company or manufacturer.
The setting method varies depending on the model, so please check the setting method with your mobile phone company or manufacturer.
Designated domain: info@eaphi.co.jp
If the above causes have been resolved and the email cannot be received, sorry.Chat in the online storePlease contact us with your name and order number.
Q12. After confirming the settings, please tell me how to deal with it if you cannot receive it.
We can change the registration contents of the e -mail address by customer support.
After preparing another email addressChat in the online storePlease contact us with your name and order number.
After preparing another email addressChat in the online storePlease contact us with your name and order number.
Q13. I couldn't receive the product and was returned
If you are returned to our affiliated warehouse due to an excessive delivery deadline of the delivery company due to incorrect input and long -term absence of the delivery address at the time of purchase, we will cancel as soon as it returns.
In addition, please note that the amount of the round -trip shipping fee will be deducted.
In addition, we do not accept resending, so please make a purchase procedure from the store again.
* The product will be shipped from the domestic affiliated warehouse, so please be sure to specify the name and address of the delivery destination in Japanese.
Q14. About size
This site also offers a product that has a size development so that many customers can wear it with a sense of size.
Short: No. 7 size, around 152cm
1: No. 7 size, around 160cm
2: No. 9 size, around 160cm
For more information on each product, on the product page■ Size detailsPlease choose with reference to.
Please contact us if you have any questions