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Returns and Exchanges
We do not accept returns or exchanges for reasons of personal preference (wrong size, ordering error, item differing from expectations, and similar). An order is final once checkout is complete, so please review it carefully before confirming.
Returns and exchanges are accepted only in the cases below, provided you contact us within one week of the delivery date.
・The item has a confirmed defect or fault
・An item different from the one ordered was delivered
・The item was damaged through our error
Please note that even in the cases above, the following cannot be accepted.
・The inner bag has been opened, or the item has been scratched or soiled after delivery
・The product page states that the item cannot be returned
・The items included at delivery (hang tag, delivery note) are missing
Refunds
Refunds are issued either by bank transfer or by cancelling the original payment, depending on the payment method used at the time of order.
・For returns due to an incorrect item, an initial defect, or damage caused by us, we cover the return shipping cost. Please return the item to the address we provide.
※Refunds are processed after we have confirmed receipt of the returned item. Depending on banking business days, this may take some time. Thank you for your understanding.