[Important Notice] Regarding notifications for incorrect delivery to some customers

Thank you for using Èphi on a regular basis.

Currently, a temporary linkage error has been occurring between our warehouse system and the LINE-based system, and some customers have been confirmed to receive an incorrect product shipping notification.

We sincerely apologize for any inconvenience or concern caused by this incident.

As a general rule, customers who have not received any recent orders and who may have been affected by this disability will face the following situations:

・No recent new orders have been created

・There will be no charges

・Products are not shipped either

・There will be no additional charges or product shipping.

Please note that the correct order status of your order is the correct order history that you can check from your own account information. Please also refer to this.
You can check here: https://eaphi.co.jp/account

Products that have already been ordered, as well as billing and delivery will be handled as usual.

Currently, we are working with various system management companies to investigate the cause and implement measures to prevent the recurrence from occurring in order to prevent similar events from occurring again.

If you have any questions or concerns regarding this matter, please contact us via the inquiry chat on our website.

We look forward to your continued patronage of Èphi.

Èphi Customer Support

Opening hours: Monday, Tuesday, Wednesday, Thursday, Friday 10:00 - 18:00
Timezone: Asia/Tokyo